Recover lost sales

Win back unfinished bookings.

A parent entered their details and started paying, but didn’t finish? Bounzee shows that booking in your dashboard, so you can see what they picked and follow up.

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Covers bookings saved after a parent entered their details, not anonymous widget visits.

  1. 9:08 PMA parent builds a partydate, package, add-ons, and contact details
  2. 9:13 PMCheckout isn’t completedthe payment never goes through
  3. 9:43 PMIt shows up in your dashboardmarked abandoned, with the full order
  4. Next morningYou follow upan email you can edit before sending

The problem

Some parents drop off right before paying.

It’s not always your offer. Sometimes a parent just can’t finish paying right then, even after picking a date and going through almost the whole booking.

01

“I need to check the date”

The parent wants to confirm the day with a partner before paying.

02

“I’ll finish later”

A booking started on a phone gets interrupted by everyday life.

03

“The payment didn’t go through”

The parent reached checkout but didn’t complete the payment.

This isn’t a random website visitor. It’s a parent who entered their details and put together a specific party.

Before and after

The difference starts after checkout stalls.

Without recovery

The parent just disappears

  1. A parent builds a party
  2. They don’t finish paying
  3. Your team never knows they were there
With Bounzee

You get a second chance

  1. A parent builds a party
  2. The payment expires
  3. The booking shows up in your dashboard
  4. You email or call the parent

How it works

How booking recovery works in Bounzee.

Bounzee spots the unfinished purchase. Your team decides whether and how to reach out.

Where parents start booking

  1. A parent books a party

    They choose a date, package, and add-ons, enter their contact details, and confirm the summary. That’s when the booking is saved, waiting for payment.

  2. The payment isn’t completed

    If checkout isn’t paid and expires, the booking is marked abandoned. Unpaid drafts are also cleaned up after 30 minutes.

  3. It shows up on your dashboard

    You see the latest unfinished bookings for upcoming dates and can open their details.

  4. Your team follows up

    Edit the ready-made message and send the email from your dashboard, or call the parent using the phone number shown.

In your dashboard

Know who was close to booking.

The dashboard lists unfinished bookings and whether you’ve already followed up. Open one to see everything you need for a useful conversation.

  • Name, email, and phone if given
  • Party date and time
  • Package, add-ons, and guest count
  • Value of the unfinished order

Saturday, October 17 · 2:00 PM

Recoverable $389

Customer details

Harper Johnson

harper.j@example.com

(512) 555-0142

Order contents

Jungle Classic Party

Guest count: 14 kids

Pizza & drinksGoodie bags

Sample data.

Your follow-up email

Hi,

We noticed the payment for your birthday party booking on October 17, 2026 did not go through. Would you still like to reserve this time at Jump Jungle Play Center? If so, please reply to this message.

Best,
Jump Jungle Play Center

Sent by your team from the dashboard

The follow-up

Reach the parent who already started buying.

The email is ready to edit and mentions the date and your venue. It doesn’t pretend to reopen the checkout. It simply asks the parent to get in touch if they still want the date.

See the automatic notifications

Where it fits

From a started booking to a paid one.

Recovery kicks in exactly where the sale can fall apart.

  • Start
  • Date
  • Package
  • Payment
The parent drops off before payingabandoned → dashboard → your email or callanother chance at a booking

Warm leads

Your warmest lead already started buying.

More website visits matter. So does noticing the parent who picked a specific party and entered their details, but stopped at payment.

How bookings and payments work

This parent has already

  • Picked an upcoming date
  • Chosen a package and add-ons
  • Given you their contact details
  • Seen the full price of the party

FAQ

Questions owners ask us.

Something else on your mind? Talk to us.

What counts as an abandoned booking?

A booking where the parent picked a date and package, entered their details, and started checkout, but never paid. Once the pending payment expires, Bounzee marks it abandoned.

When does Bounzee save an unfinished booking?

When the parent confirms the booking summary, right before going to payment. Simply opening the widget or choosing a date isn’t enough to save a booking.

What customer details can I see?

Name, email, and phone number if provided, plus the party date, package, guest count, add-ons, and order value.

Does Bounzee remind the parent automatically?

No. Bounzee spots the unfinished booking and shows it in your dashboard. Your team opens the details, edits the message if needed, and sends the email.

Is the follow-up sent by email or text?

The dashboard action sends an email. The phone number is shown too, so you can call or text personally, but Bounzee doesn’t send an automatic text for this.

Can the parent go back to their unfinished payment?

The follow-up email doesn’t include a link to resume the old checkout. By default it invites the parent to reply if they still want the date.

Can every unfinished booking be recovered?

No. Bounzee only shows bookings saved after the parent entered their details. Whether they book is still up to them, and the date may no longer be free.

Don’t lose a party because a payment stalled.

See unfinished bookings in your dashboard and decide whether to follow up by email or phone.

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