A to-do list that never ends
- Check who got a confirmation
- Write down who needs a reminder
- Remember the right day
- Type every message by hand
Every booking starts the conversation
Automatic SMS and email for every party.
When a party is booked, Bounzee can email or text the parent, remind them before the big day, and thank them afterward, all following your venue’s settings.
Email on every plan · SMS on Bounzee Plus and Enterprise
Jump Jungle Play Centerto: Olivia Martinez
Booking confirmation · Oct 17, 2026
Hi Olivia!
Your booking at Jump Jungle Play Center is confirmed.
- Date
- Sat, Oct 17 · 2:00 PM
- Payment
- Deposit paid
See you soon!
SMS reminder
Reminder: your party is on 10/17/2026 at 2:00 PM at Jump Jungle Play Center. Details: [booking link]
Delivered
The problem
Five parties are easy to remember. Fifty aren’t.
Routine booking messages shouldn’t depend on someone writing down the date and remembering to follow up on the right day.
Rules that run on their own
- Booking confirmedsends a confirmation right awayon
- Party coming upsends a reminder 7 days beforeon
Bounzee handles the repeat messages.
Timing
The right message at the right time.
Each stage comes from a confirmed booking and the rules you set for your venue. Email and SMS can be turned on separately.
- Booking
The party is confirmed
Once a booking is created or paid, Bounzee knows the parent, venue, date, time, and payment status.
- Right away
Confirmation
Email is on by default. SMS can go out alongside it once you turn it on.
- 1–30 days before
Reminder
You choose how many days ahead. The default is 7 days before the party.
- Party day
The party
Messages use the current date and time saved on the confirmed booking.
- 1–30 days after
Thank you
After the party, Bounzee can send an email or text, with a link to your Google reviews if you connect it.
What parents receive
Messages parents actually read.
Examples filled in with a sample booking. The SMS text is the default reminder template; you can edit every message.
- Sent by a booking event or a timing rule
- Filled in with the current booking details
- Signed with your venue’s name
Jump Jungle Play Centerto: Olivia Martinez
Booking confirmation · Oct 17, 2026
Hi Olivia!
Your booking at Jump Jungle Play Center is confirmed.
- Date
- Sat, Oct 17 · 2:00 PM
- Payment
- Deposit paid
See you soon!
SMS reminder
Reminder: your party is on 10/17/2026 at 2:00 PM at Jump Jungle Play Center. Details: [booking link]
Delivered
Confirmation
Parents know right away that they’re booked.
The confirmation goes out when a confirmed booking is created, when you approve a draft, or after a successful online payment. No more “Did my booking go through?” calls.
- Booking date and time
- Venue name and payment status in the email
- A link to the booking details in the default SMS
When it’s sent
- Booking
- Confirmation
- Email / SMS
Example email subject
Booking confirmation · Oct 17, 2026 · Jump Jungle Play Center
7 days before
SMS reminder
Reminder: your party is on 10/17/2026 at 2:00 PM at Jump Jungle Play Center. Details: [booking link]
Delivered
Before the party
Reminders send themselves.
By default the reminder goes out 7 days before the party. Choose anywhere from 1 to 30 days and turn on email, SMS, or both. Bounzee checks every day for confirmed bookings that are due.
SMS depends on your planAutomated SMS is included in Bounzee Plus and Enterprise. Email works on every plan.Compare plans
Channels
Email and SMS each have a job.
Both channels work for the confirmation, reminder, and thank-you. You decide which one to use at each stage.
Email · every plan
Room for the full confirmation, payment status, and a link to manage the booking. Edit the subject and body, preview it, and send yourself a test.
SMS · Bounzee Plus and Enterprise
A short message with the date, time, and venue name, plus a link to the booking details for confirmations and reminders. The dashboard shows the character and segment count.
Settings
You set the rules. Bounzee does the sending.
Each venue has its own settings and templates. Configure the booking confirmation, the pre-party reminder, and the thank-you separately.
- Turn email and SMS on or off for each stage
- Email subject and body with a live preview
- SMS text with a character and segment count
- 1–30 days before the party, or after it
- Your own reply-to address and a test email
Automated messages
Days before the party7
Email subjectYour party at {{venueName}} is coming up!
SMS textReminder: your party is on {{bookingDate}} at {{bookingTime}} at {{venueName}}.
Email SMS
Booking cancelled
Hi Olivia,
Your booking for October 17, 2026 at Jump Jungle Play Center has been cancelled.
Refund issued: $100.00
When plans change
Cancelled bookings get an email too.
The email includes the date, venue name, and the refund amount if you issued one. Moving a booking to another date doesn’t send a separate automatic message today.
Your team
Less manual messaging. More predictable service.
- Staff note down who needs a reminder
- Someone has to remember to text
- Every message is typed by hand
- Bounzee knows the party date
- It checks the rule you set
- It sends through the right channel
Messages start with the booking.Booking, payment, date, and status in one flow.
Bookings and payments The same data runs your calendar.What parents are told matches what your team sees.
Booking calendar What about unfinished payments?A separate flow: your team sends an editable email from the dashboard.
Abandoned bookings Does Bounzee send booking confirmations automatically?
Yes. Once a booking is confirmed, Bounzee can message the parent right away. The confirmation email is on by default, and SMS can be turned on for venues on Bounzee Plus and Enterprise.
Does Bounzee text parents before the party?
Yes, when your plan includes automated SMS and you turn on the SMS reminder. The default text includes the date, time, venue name, and a link to the booking details.
How far ahead is the reminder sent?
You choose anywhere from 1 to 30 days before the party. The default is 7 days.
Can I turn notifications off?
Yes. For the confirmation, reminder, and thank-you, email and SMS can each be turned on or off separately.
Can I change what the messages say?
Yes. Each venue has its own settings. Edit the email subject and body and the SMS text for the confirmation, reminder, and thank-you. Templates fill in booking details for you.
Does SMS cost extra?
Automated SMS is included in Bounzee Plus and Enterprise. Email notifications are available on every plan.
Does the parent hear about a changed date?
Moving a booking doesn’t send a separate automatic message today. If the reminder hasn’t gone out yet, it follows the new date. A second reminder isn’t scheduled after one was already sent.
What happens when a booking is cancelled?
The parent gets an email with the venue name, the cancelled date, and, if you issued one, the refund amount. There’s no automatic text for cancellations.
Stop writing reminder texts by hand.
Set up your messages once and let confirmations, reminders, and thank-yous follow every booking.
14 days free · No setup fee